Floor Restaurant Leader

Are you a dynamic leader with a passion for hospitality? Join our team at Laoban SCBD as a Floor Restaurant Leader and take charge of delivering exceptional dining experiences. In this role, you will oversee daily operations, ensure adherence to service standards, and foster a positive dining environment for our valued guests. Laoban SCBD is a renowned restaurant in Jakarta Selatan, known for its vibrant atmosphere and commitment to excellence. As a Floor Restaurant Leader, you will be at the heart of our operations, managing a team of dedicated staff to provide outstanding service. This is your chance to make a significant impact on the guest experience and help grow our restaurant's reputation.

Every day, you will manage the front-of-house operations, including table management, guest seating, and order taking. You will ensure that our service standards are met, and our guests leave satisfied and eager to return. This role requires a proactive leader who can inspire and motivate their team, while also maintaining a high level of professionalism and attention to detail.

📋 Tanggung Jawab Pekerjaan

• Oversee daily front-of-house operations, including table management, guest seating, and order taking.
• Ensure adherence to service standards and quality control procedures.
• Manage and mentor a team of restaurant staff, fostering a positive and productive work environment.
• Handle guest complaints and concerns, resolving issues promptly and professionally.
• Monitor and report on sales performance, ensuring targets are met and exceeded.
• Maintain a clean and organized dining area, adhering to health and safety regulations.
• Collaborate with the kitchen and other departments to ensure smooth operations and excellent guest experiences.
• Participate in staff training and development initiatives.

🎓 Kualifikasi & Syarat

• Proven experience as a Floor Restaurant Leader or similar role in the hospitality industry, preferably in a high-volume restaurant setting.
• Strong leadership and team management skills, with the ability to inspire and motivate staff.
• Excellent communication and interpersonal skills, with the ability to handle guest interactions professionally and empathetically.
• Familiarity with restaurant management software, such as Quick Service Restaurant (QSR) or similar systems.
• Knowledge of health and safety regulations, and food handling procedures.
• Ability to work in a fast-paced environment, with the flexibility to adapt to changing priorities and demands.
• High school diploma or equivalent, with additional certifications in hospitality management or related fields preferred.
• Ability to stand for long periods of time and lift up to 20 pounds.

🛠️ Keahlian

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