Customer Service Representative (Bali-Based, Hybrid/Remote Options)

Join SSL 888 TRADING CORPORATION, a dynamic and growing company in the trading and customer service industry, as our next Customer Service Representative based in Bali! We’re looking for a proactive, empathetic, and solution-driven professional to deliver exceptional customer service. In this role, you’ll be the first point of contact for our clients, handling inquiries, resolving issues, and ensuring their satisfaction. With a hybrid/remote option, you’ll have the flexibility to work from the comfort of your home while contributing to our mission of providing top-notch service to our clients.

Bali’s vibrant culture and stunning landscapes make it the perfect place to work and live. As part of our team, you’ll be immersed in a dynamic work environment where your contributions are valued and your growth is supported. We offer competitive salaries, comprehensive benefits, and opportunities for professional development. Join us and be part of a team that’s dedicated to excellence and innovation.

If you’re passionate about customer service and eager to make a difference, we’d love to hear from you. Apply now and take the first step towards a rewarding career with SSL 888 TRADING CORPORATION.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and live chat, providing prompt and accurate responses.
• Resolve customer issues and escalate complex problems to the appropriate teams as needed.
• Document customer interactions and maintain accurate records using our CRM system.
• Monitor and improve customer service metrics, such as response times and customer satisfaction scores.
• Collaborate with cross-functional teams to ensure consistent and high-quality customer service.
• Stay up-to-date with industry trends and best practices in customer service.
• Provide training and support to new team members as needed.
• Contribute to the development and implementation of customer service strategies and initiatives.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Business Administration, Communications, or a related field.
• Minimum of 2 years of experience in customer service or a related role.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Proficiency in English, both written and spoken.
• Familiarity with CRM systems, such as Salesforce or HubSpot.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Customer service certification (e.g., Customer Service Representative, Call Center Agent) is a plus.

🛠️ Keahlian

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