HSBC Contact Centre Internship Program - Bali, Indonesia

Launch your career in global banking with HSBC’s Contact Centre Internship Program in Bali. This immersive opportunity offers hands-on experience in a dynamic financial services environment, where you’ll develop essential skills in customer service, problem-solving, and financial services. As a member of our Contact Centre team in Bali, you’ll be at the heart of our customer interactions, using tools like Salesforce and HSBC’s proprietary systems to resolve queries efficiently.

Join HSBC, a global leader in banking and financial services, and be part of a diverse and inclusive workplace. Our Contact Centre in Bali is a vibrant hub of activity, serving customers across Indonesia and the region. You’ll work alongside experienced professionals, gaining insights into the financial services industry and contributing to our commitment to customer satisfaction.

📋 Tanggung Jawab Pekerjaan

• Provide excellent customer service to HSBC clients, answering queries and resolving issues promptly and professionally.
• Use Salesforce and HSBC’s proprietary systems to manage customer interactions and track resolution times.
• Adhere to HSBC’s policies and procedures, ensuring compliance with regulations and best practices.
• Collaborate with team members to maintain high service standards and achieve performance targets.
• Participate in training and development programs to enhance your skills and knowledge.
• Contribute to team meetings and brainstorming sessions to identify areas for improvement.
• Assist in the development and implementation of new processes and procedures.
• Stay updated with industry trends and developments to provide informed advice to customers.

🎓 Kualifikasi & Syarat

• Currently enrolled in a bachelor’s degree program in Business Administration, Finance, or a related field.
• Proven experience in customer service, preferably in a financial services environment.
• Strong communication and interpersonal skills, with the ability to build rapport with diverse clientele.
• Familiarity with Salesforce or similar customer relationship management (CRM) systems.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Proficiency in English, both written and spoken, is essential.
• Bahasa Indonesia skills are a plus.
• Willingness to travel and relocate to Bali for the duration of the internship.

🛠️ Keahlian

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