Customer Success Manager (E-Commerce Logistics & Client Relations) - Bali

Join Return Helper PTE. LTD, a dynamic e-commerce logistics and returns management leader, as our Customer Success Manager in Bali! In this hybrid role, you’ll be the vital link between our clients and business development teams, driving cost savings and enhancing client satisfaction. With a strong focus on e-commerce logistics and client relations, this position offers a unique opportunity to grow within a rapidly expanding company.

As a Customer Success Manager, you’ll manage client relationships, ensuring seamless operations and delivering exceptional service. You’ll work closely with our team in Bali, utilizing tools like Salesforce and Zoho CRM to streamline processes and improve client engagement. This role is perfect for someone with a passion for e-commerce and a desire to make a tangible impact on business growth.

📋 Tanggung Jawab Pekerjaan

• Manage and nurture client relationships to ensure high satisfaction and retention rates.
• Coordinate with business development teams to drive cost savings and operational efficiency.
• Utilize Salesforce and Zoho CRM to track client interactions and manage data effectively.
• Monitor key performance indicators (KPIs) to assess client success and identify areas for improvement.
• Provide regular reports and updates to stakeholders on client performance and business metrics.
• Collaborate with cross-functional teams to develop and implement strategies that enhance client satisfaction.
• Stay updated on industry trends and best practices in e-commerce logistics and client relations.
• Participate in team meetings and contribute to the continuous improvement of processes and procedures.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Minimum of 3 years of experience in customer success, client relations, or a similar role within the e-commerce industry.
• Proven track record of managing client relationships and driving customer satisfaction.
• Strong understanding of e-commerce logistics and returns management processes.
• Proficiency in using Salesforce and Zoho CRM.
• Excellent communication and interpersonal skills.
• Ability to work in a hybrid environment and manage remote teams effectively.
• Fluency in English, both written and spoken.

🛠️ Keahlian

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